These Terms and Conditions set out the basis on which removal services are provided to customers in Brompton and surrounding areas. By booking a service, you agree that these Terms and Conditions form the entire agreement between you and the removal company supplying your service. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Customer means the individual or business contracting for removal services.
1.2 Company means the removal service provider delivering the services to the Customer.
1.3 Services means removal, packing, loading, transportation, unloading, storage, waste removal, and any related services agreed between the Customer and the Company.
1.4 Goods means the items to be packed, moved, transported, stored, or otherwise handled by the Company as part of the Services.
1.5 Quotation means the written or verbal price estimate supplied by the Company describing the Services to be carried out.
1.6 Service Area means Brompton and those surrounding areas in which the Company operates and is prepared to provide the Services as agreed with the Customer.
2.1 The Company provides residential and commercial removal services within the Service Area, which may include local and longer-distance moves starting or ending in that area.
2.2 Services may include packing and unpacking of Goods, provision of packing materials, dismantling and reassembly of furniture where reasonably practicable, loading and unloading of Goods, transportation, and short-term or long-term storage, if agreed in writing.
2.3 The specific Services to be provided will be described in the Quotation and any supporting documentation issued by the Company and accepted by the Customer.
2.4 Any additional work requested on the day of the move or after the Quotation has been agreed may be subject to additional charges, which will be communicated to the Customer as soon as reasonably possible.
3.1 All bookings are subject to availability and must be confirmed by the Company. A booking is not guaranteed until the Customer has accepted the Quotation and any required deposit has been received by the Company.
3.2 The Customer must provide accurate and complete information when requesting a Quotation, including but not limited to the addresses involved, access details at each property, the nature and approximate volume of Goods, any particularly large, heavy, fragile, or high-value items, and any restrictions on parking or loading.
3.3 The Company may, at its discretion, conduct an assessment or survey of the premises prior to confirming the booking, either in person or remotely, to ensure the Quotation and service plan are appropriate.
3.4 Any changes to the details supplied at the time of booking, including changes to the move date, addresses, property access, or volume of Goods, must be notified to the Company as soon as possible. The Company reserves the right to revise the Quotation or cancel the booking if such changes materially affect the Services.
3.5 The Customer is responsible for ensuring that any required permissions for parking, loading, or access are obtained from landlords, managing agents, or local authorities prior to the move date, unless explicitly agreed otherwise with the Company.
4.1 All Quotations are based on the information supplied by the Customer and any assessment carried out by the Company. Quotations are typically valid for a limited period as specified by the Company and may be withdrawn or revised after that period.
4.2 The Quotation will generally include labour, vehicle use within the agreed Service Area, fuel, standard transit, and reasonable time for loading and unloading. Additional services such as packing materials, specialist handling of items, storage, and waste disposal may be charged separately.
4.3 If the Services are delayed or extended due to circumstances beyond the Company’s reasonable control, including but not limited to delayed access to premises, waiting for keys, or additional Goods not previously disclosed, the Company may charge additional fees based on its standard hourly or daily rates.
4.4 All prices are stated exclusive of any applicable taxes unless otherwise indicated. Any applicable taxes will be charged in accordance with current legislation.
5.1 The Company may require a deposit at the time of booking. The amount and payment deadline will be specified in the Quotation or booking confirmation.
5.2 The balance of the charges is typically due no later than the day of the move and may be required in advance of loading. The Company will inform the Customer of acceptable payment methods and any payment deadlines.
5.3 If payment is not received in accordance with the agreed terms, the Company may refuse to commence or continue the Services until full payment has been made, and may treat the booking as cancelled by the Customer, applying the relevant cancellation charges.
5.4 For business customers granted credit terms, invoices are payable within the period stated on the invoice. The Company reserves the right to charge interest on overdue amounts at the statutory rate in force from time to time, together with any reasonable administration and recovery costs.
6.1 If the Customer wishes to cancel or postpone the Services, notice must be provided to the Company as early as reasonably possible.
6.2 The Company may apply cancellation or postponement charges, which will generally be calculated as a percentage of the quoted price and will vary depending on the amount of notice given. As guidance, cancellations or postponements made close to the scheduled move date are more likely to incur higher charges.
6.3 The Company reserves the right to cancel or postpone the Services if it is prevented from performing them due to circumstances beyond its reasonable control, including extreme weather, road closures, mechanical breakdowns, accidents, or other events of force majeure. In such cases, the Company will seek to reschedule the Services at a mutually convenient time. Where rescheduling is not possible, any prepayments for unperformed Services will normally be refunded.
6.4 The Company may also cancel the Services where the Customer has not provided required information, permissions, or payment, or where the Company reasonably considers that it would be unsafe or unlawful to proceed. In such circumstances, cancellation may be treated as if initiated by the Customer and relevant charges may apply.
7.1 The Customer must ensure that the premises at both collection and delivery addresses are accessible, safe, and suitably prepared for the Services, including adequate lighting and clear routes for removal staff and equipment.
7.2 The Customer is responsible for properly securing valuables, personal documents, cash, jewellery, and other small high-value items and is advised not to include them in the Goods to be moved unless specifically agreed in writing.
7.3 The Customer must ensure that Goods are adequately packed and protected where the Company has not been engaged to provide packing services. The Company will not be responsible for damage arising from poor or inappropriate packing carried out by the Customer.
7.4 It is the Customer’s responsibility to ensure that all Goods to be moved are owned by the Customer or that the Customer has full authority to move them. The Customer will indemnify the Company against any claims brought by third parties arising from the removal of Goods.
7.5 The Customer must disconnect and prepare all appliances, including fridges, freezers, washing machines, and cookers, unless the Company has explicitly agreed to provide such services. The Company does not carry out plumbing, electrical, or gas disconnection or reconnection works.
8.1 Unless expressly agreed in writing, the Company will not carry any of the following: hazardous materials, flammable or explosive substances, firearms or ammunition, live animals or plants, perishable goods requiring special storage, illegal items, or any items prohibited by law or by carriers and insurers.
8.2 If the Customer includes any excluded items without the Company’s knowledge, the Company may remove, dispose of, or leave behind such items at the Customer’s risk, and may charge the Customer for any costs, damages, or losses incurred as a result.
9.1 The Company will take reasonable care in handling, packing, and transporting the Goods. However, the Company’s liability for loss or damage is subject to the limits and exclusions in these Terms and Conditions.
9.2 The Company will not be liable for any loss or damage arising from: inherent defects or weaknesses in the Goods; normal wear and tear; pre-existing damage; inadequate packing by the Customer; acts or omissions of the Customer or third parties; or events beyond the Company’s reasonable control.
9.3 Unless a higher value has been declared and additional protection agreed in writing, the Company’s liability for loss of or damage to Goods will typically be limited to a specified amount per item or per consignment, as advised by the Company according to its standard policy.
9.4 The Company will not be liable for indirect or consequential losses, including loss of profits, loss of business, or loss of use, arising out of or in connection with the Services.
9.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot lawfully be limited or excluded.
10.1 Any visible loss or damage to Goods or property should be reported to the Company as soon as reasonably possible and noted on any relevant documentation at the time of delivery where practicable.
10.2 The Customer must notify the Company in writing of any claim for loss or damage within a reasonable period after the Services have been completed. The Company may not be able to consider claims submitted outside of reasonable time limits.
10.3 The Customer must provide evidence of loss or damage, including photographs and descriptions of the affected items, and must give the Company a reasonable opportunity to inspect the Goods and investigate the circumstances.
10.4 The Company will review all claims and complaints in good faith and will endeavour to respond promptly with its findings and any proposed resolution in accordance with these Terms and Conditions and applicable law.
11.1 Where the Company agrees to remove and dispose of unwanted items or waste as part of the Services, such activities will be carried out in accordance with relevant waste management legislation and regulations.
11.2 The Customer must accurately describe any items to be disposed of and must not request the Company to dispose of hazardous or prohibited waste unless the Company has explicitly agreed and is licensed to do so.
11.3 The Company will use licensed disposal facilities and will seek to recycle or reuse materials where reasonably practicable, in line with environmental best practice.
11.4 Any additional charges for waste removal and disposal will be confirmed to the Customer in advance where possible or as soon as reasonably practicable once the nature and quantity of waste are known.
12.1 The Customer is responsible for arranging suitable parking for the Company’s vehicles at both collection and delivery addresses and for obtaining any necessary permits or permissions, unless otherwise agreed.
12.2 The Company will take reasonable care to avoid damage to premises and property when carrying out the Services. However, the Customer should take reasonable steps to protect floors, walls, and fixtures, especially in narrow or restricted access areas.
12.3 The Company will not be liable for damage to driveways, paths, or other surfaces where the Customer has requested that vehicles park or manoeuvre in areas that are not designed for heavy vehicles.
13.1 The Company maintains appropriate insurance cover in relation to its operations, vehicles, and public liability. Details of such cover can be provided upon request.
13.2 The Customer is encouraged to maintain adequate insurance for Goods and property, particularly for high-value items, and may, where available, purchase additional cover or extended protection from the Company.
14.1 The Company will collect and process personal information about the Customer solely for the purposes of providing the Services, administering bookings, processing payments, and complying with legal obligations.
14.2 Personal information will be handled securely and will not be shared with third parties except where necessary for the performance of the Services, for legal or regulatory reasons, or with the Customer’s consent.
15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will generally apply to that booking.
15.2 Any changes to the scope of Services or to key commercial terms specifically agreed between the Company and the Customer should be recorded in writing.
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or with the Services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, except that the Company may also bring proceedings in any other jurisdiction where permitted by law.
17.1 If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall remain in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any such right or remedy prevent any other or further exercise of it.
17.3 These Terms and Conditions, together with the Quotation and any written variations, constitute the entire agreement between the Customer and the Company relating to the Services and supersede any prior discussions, representations, or agreements, whether oral or written.
Many removal company Brompton offer moving services in SW10, but only our team provides smooth, trouble-free and cost-effective solution for your relocation needs.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
(68)